Terms of Service

Raoufi accounts are for personal, non-commercial use by individual account holders aged 18 or older. You are responsible for maintaining the confidentiality of your login credentials, PIN, and any security information associated with your account.

You agree to provide accurate, current, and complete information at registration and to update it promptly if it changes. You may not create more than one account, transfer your account to another person, or allow any other person to access your account.

Raoufi enables peer-to-peer money transfers between verified account holders. By initiating a transfer, you confirm that:

• You are the authorised holder of the source account
• The recipient details you have provided are accurate
• The funds being transferred are from a legitimate source

Transfers are processed in real time where technically possible. Once a transfer has been completed and the recipient account has been credited, it cannot be reversed by Raoufi. It is your responsibility to verify recipient details before confirming any transfer.

Current fee schedules are displayed in the app before you confirm any transaction. Fees may apply to certain transfer types, top-up methods, or premium account features.

Fees are deducted from the transaction amount or your available balance at the time the transaction is processed. Raoufi reserves the right to introduce, modify, or remove fees with 30 days' prior notice to affected users. Continued use of the service after the notice period constitutes acceptance of the revised fees.

Transaction and balance limits apply to all accounts and vary according to your KYC verification tier:

• Tier 1 (basic) — Lower daily transfer limits and balance caps
• Tier 2 (verified) — Increased limits following successful KYC verification
• Tier 3 (full) — Maximum limits available to fully verified accounts

Current limits for each tier are displayed within the app. Raoufi may adjust limits at any time to comply with regulatory requirements, manage risk, or prevent financial crime. Temporary limits may be applied to accounts under review.

You agree not to use Raoufi for:

• Any activity that violates Algerian law or applicable international law
• Money laundering, terrorist financing, or any form of financial crime
• Purchasing or selling illegal goods, services, or substances
• Gambling or betting activities where prohibited by law
• Circumventing currency controls or sanctions
• Sending funds on behalf of a third party without disclosure
• Any fraudulent, deceptive, or misleading activity
• Reverse engineering or attempting to compromise our systems

Violation of these prohibitions may result in immediate account suspension, fund holds, and referral to law enforcement authorities.

Raoufi reserves the right to suspend, restrict, or terminate your account at any time without prior notice if:

• We suspect fraudulent, illegal, or prohibited activity
• You breach any of these Terms of Service
• We are required to do so by a regulatory authority or court order
• Your account poses a risk to other users or the platform
• Your identity verification cannot be confirmed or maintained

Where permitted by law, we will notify you of any suspension and the reason for it. Funds in a suspended account are held securely and will be returned to you following the resolution of any investigation, subject to applicable legal holds.

If you believe a transaction on your account was unauthorised, erroneous, or fraudulent, you must notify us within 60 days of the transaction date by contacting dzswiftpayapp@gmail.com.

We will investigate all disputes in good faith and aim to provide a resolution within 15 business days. For complex cases involving third-party payment processors or regulatory review, resolution may take longer and we will keep you informed of progress.

If you are not satisfied with the outcome of a dispute, you may escalate the matter to the relevant financial regulatory authority in your jurisdiction.

Raoufi provides its services on an "as available" basis. To the fullest extent permitted by law:

• We are not liable for losses arising from your failure to keep account credentials secure
• We are not liable for delays or failures caused by circumstances beyond our reasonable control, including network outages or regulatory interventions
• We are not liable for indirect, incidental, or consequential losses, including lost profits
• Our total liability to you for any claim arising from use of our services is limited to the value of the transaction giving rise to the claim

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under applicable law.